Privacy Policy
Effective date: [15 June 2025]

At Agilitoy, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.agilitoy.com, place an order, or interact with us in any way.

1. Who We Are
Agilitoy is a brand based in the EU, focused on quality gear for active dogs and their humans. We are committed to complying with the General Data Protection Regulation (GDPR).

2. What Data We Collect
We may collect the following personal data when you use our website:
  • Contact details: name, email address, phone number, shipping and billing address
  • Account information: if you create an account, we store your login credentials securely
  • Order details: products purchased, payment method (processed securely via third parties)
  • Communication: emails, messages, reviews or customer service inquiries
  • Usage data: IP address, browser type, pages visited (via cookies or tracking tools)
     
3. How We Use Your Data
We process your data only when necessary, including for:
  • Fulfilling your orders and providing customer support
  • Sending order confirmations and delivery updates
  • Responding to inquiries or feedback
  • Sending marketing emails (only with your consent)
  • Improving website functionality and performance
     
4. Legal Basis for Processing
We process your data based on:
  • Your consent (e.g. for newsletter sign-ups)
  • The performance of a contract (e.g. to deliver your order)
  • Legal obligations (e.g. tax regulations)
  • Our legitimate interests (e.g. improving our services)
     
5. How We Share Your Data
We never sell your personal data. We only share it with trusted third parties when necessary:
  • Payment providers (e.g. Mollie, PayPal)
  • Shipping partners (e.g. PostNL, DHL)
  • IT and hosting providers
  • Newsletter platforms (e.g. Mailchimp)
All third parties comply with GDPR and handle your data securely.
The personal data and/or company data that you provide to us in connection with an order for which post-payment is used, will be used by us – or by third parties to whom the claims are transferred – for purposes including:
  • risk analyses and creditworthiness assessments in order to prevent excessive lending;
  • ensuring the proper functioning of communication, administration, customer relationship management, invoicing, and collection of claims arising from the post-payment service;
  • preventing, detecting, and combating fraud or irregularities;
  • contacting you for (direct) marketing purposes, provided this is done within the framework of the General Data Protection Regulation.
For a complete overview of the processing that takes place with post-payment, please refer to the Privacy Statement of your chosen payment provider.

6. How Long We Keep Your Data
We retain your personal data only as long as necessary to fulfill the purposes described above, or to comply with legal obligations.

7. Your Rights
As an EU resident, you have the right to:
  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent
  • Object to data processing
  • Lodge a complaint with your local data protection authority
To exercise your rights, contact us at info@agilitoy.com

8. Cookies
We use cookies to provide a better user experience and to analyze traffic. You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

9. Contact
If you have any questions about this policy or how we handle your data, please contact us: info@agilitoy.com